New Year’s Resolution. Look around your home!

Winter generally means cold weather and dark days, a gloomy time of year. But it does have some definite benefits like sitting around a warm fire and making time to relax with the family. There are also other ways to blow away those winter blues. Although...

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Cleaning furnishings saves money. January Sale.

There comes a time in every home when our curtains, carpets and upholstered furniture begin to look "tired". They may be a long way from being worn out but they look grubby and in need of some care and attention. Restoring and refurbishing soft furnishings is...

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Service Quality Awards for Pilgrim Payne.

As another year draws to a close Pilgrim Payne can look back and reflect on another year of improvement and progress. Building on past successes allows us to consistently improve our service delivery to our customers. However, maintaining our position as the benchmark provider of...

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Customer Service………….. Walking the talk.

Customer service is much talked about in modern British businesses. Training and motivation are vital parts of delivering quality customer service but all too often disinterested staff lead to poor service delivery. If this can be changed a company is well on its way to...

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How to clean loose upholstery covers

Loose covers can be a blessing or a curse. On the one hand they can be removed and cleaned more thoroughly than tight fit upholstery coverings but if they are not cleaned professionally and correctly the consequences can be problematical. If loose fabric covers are manufactured...

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